pixel

Terms and
Conditions

Introduction

These Terms and Conditions as stated below will be amended from time to time as required. The Terms themselves set out both your rights as customers and our obligations as Twisted Wheel Brew Co. in relation to the use of our online shop and delivery services.

Online store

By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of  www.twistedwheelbrewco.co.uk constitutes acceptance of the Terms and Conditions.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Twisted Wheel Brewing Brew Co. reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.

General

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Twisted Wheel Brew Co. takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Twisted Wheel Brew Co. have dispatched the items to you.

Twisted Wheel Brew Co. will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

Payment

Payment can only be made using credit/debit cards through PayPal. We cannot take orders by phone or email.

Card payments are made through a secure server. Twisted Wheel Brew Co. does not store your financial details. Your personal details are not passed to any third party.

Payment will be taken at the time of ordering.

Delivery

We always aim to deliver your order promptly but cannot accept liability for delay.

Orders will be packaged and sent for delivery either with a courier service or if within the designated locale with one of the Twisted Wheel despatch team. Deliveries must be signed for by a person of 18 years or older, or were restrictions are in place due to social distancing a knock and drop approach will take over.  If our couriers are in any doubt about the age of the recipient on delivery, they will request ID.

We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

It is the responsibility of the customer to report goods damaged in transit.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt.

Twisted Wheel Brew Co. is not liable for damage caused by customer mishandling.

Alcohol is best enjoyed in moderation.

Returns, refunds and cancellations

If you wish to return merchandise goods only, they must be returned in their original packaging to;

Twisted Wheel Brew Co.
Standish Hall Farm, Beech Walk,
Off Green Lane, Standish WN6 0YQ

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Regarding any beer, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at sales@twistedwheelbrewco.co.uk

Data policy

Our commitment to you:

We at Twisted Wheel Brew Co. are committed to protecting your personal data and information. This policy applies to any personal information or data that we collect from you. We are committed to safeguarding your personal information and we comply with all data protection laws including The GDPR – General Data Protection Regulations and also any regulations made under or to supplement the above, relating to the personal information that we collect about you.

What data we collect and why:

Marketing:

We collect your personal data only when access is given to us from you from either Newsletter sign ups via our website or when you buy a product through our online shop.

We collect data to send you relevant, targeted emails of offers, deals and promotions to ensure we waste as little of your time as possible. The actual data that we collect can include up to but no more than: your name, email, birthday, telephone, address and postcode.

We do not sell the data that has been collected on you. We will not hold your information any longer than necessary and have specific retention policies for data collected through different channels.

Improvement:

Your data will also be used for our own improvement as a brand. We will use your data to create customer profiles to better grow our customer base.

Our legal justification for processing your data:

We collect and process your data to comply with our legal obligations to protect your data and others.

Who else receives your data?

Currently, no Third Parties receive your data as it is all processed in house.

Your rights in terms of our data:

Under the General Data Protection Regulation, you have the right to request a copy of any personal information we hold on you to have any inaccuracies corrected. We have up to 30 days to provide you with the information you require only if adequate documentation of your identity of provided. (Passport, Driving Licence, A Utility Bill from the past 3 months.) You have a right as a customer to lodge a complaint with the DPA if you feel your data has been misused in any way. You lastly have a right to withdraw from our services at any point and have all data on you erased upon request.

Is there an age limit to who we can contact?

If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us – this is simply because of the nature of some of our products (such as alcohol) we have a legal obligation to check you are over 18.

Keeping your information private:

Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g. Government bodies, law enforcement and similar). We will retain your information within our organisation, except: At your request: If you have requested that we share the information with you or have given your permission OR To fulfil our contractual/similar obligations to you.

How our data is kept safe:

We go the greatest lengths possible to ensure that your data is kept as safe as possible through a number of ways: Limiting the number of employees that have access to your data, having anti virus security installed in every computer that has access to your data, Shredding all physical copies of your data once uploaded into our database.

Changes to our privacy statement:

This privacy statement is in effect as of the date noted at the top of the statement.  We may change this privacy statement from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the statement.  You should check here regularly for the most up-to-date version of the statement. (Last Updated 28.4.2020 )

Who we are:

Please feel free to contact us if you have any questions or problems regarding Data Protection:

Twisted Wheel Brew Co:

Laura Dearman
Standish Hall Farm, Beech Walk,
Off Green Lane, Standish WN6 0YQ

Twisted Wheel Brew Co.

Standish Hall Farm, Beech Walk,
Off Green Lane, Standish WN6 0YQ

Call us

Brewery 01257 427 832
Sales 07834 216 219

0
    0
    Your Cart
    Your cart is emptyReturn to Shop